Below you will find answers to questions we frequently receive. Orthopedic patients at Tulsa Bone & Joint Associates in Tulsa, Oklahoma and surrounding areas find this information helpful. Should you need further assistance, please call us at (918) 392-1400 and we will happily answer your questions.
What are the hours of the Tulsa Bone & Joint office?
Our regular office hours are Monday – Friday, 8 am – 4:30 pm. Our Orthopedic Urgent Care Clinic is open from 11 am – 7:00 pm Monday through Friday and 8 am – noon on Saturday.
How do I make an appointment?
What information will the appointment scheduler need when I call?
Please have the following information ready when you call:
- Your Full Name
- Date of Birth
- Social Security Number
- Insurance Carrier (and please have your insurance card available)
- Telephone Number
- Description of Injury or Symptoms
How quickly can I get an appointment?
It will depend on the availability of the requested doctor and the severity of the injury. We attempt to accommodate all patients and try to schedule as soon as possible.
How long will my appointment last?
A new patient visit may last up to an hour. New patients: please arrive 30 minutes prior to scheduled appointment to complete your new patient paperwork. Follow-up visits: please arrive 15 minutes prior to scheduled appointment.
How do I get to the Tulsa Bone & Joint office?
Visit our Locations page for more information, including maps and directions to your preferred office.
Do you accept Medicare?
Yes, Tulsa Bone & Joint physicians are participating providers in the Medicare program.
Do you accept workers’ compensation cases?
Yes, Tulsa Bone & Joint has physicians who accept workers’ compensation cases.
We cover every aspect of orthopedic workers’ compensation cases, including diagnosis, status reporting, follow-up visits, and return to work.
What Insurances Do You Participate With?
Insurance Plan Participation
AARP Medicare Complete PPO, HMO
Aetna – some exceptions exist
Bundled Agreements (Kempton, Zero Card, Evolution)
BlueCross BlueShield – some exceptions exist
Community Care HMO/PPO – some exceptions exist
Community Care Senior
Coventry – some exceptions exist
Generations Medicare Advantage – some exceptions exist
Healthsmart – some exceptions exist
Humana Commercial PPO — some exceptions exist
Humana Medicare Advantage
PCC, PCC Select
SoonerCare – some exceptions exist
Trinity Health Share – some exceptions exist
Insurance plans do change from time to time, so we ask that you call your insurance company to verify coverage before your visit.
What If I Do Not Have Insurance?
We have financial counselors available for patients without insurance. The counselors will discuss and explain the billing and payment process before your first appointment. If necessary, they will work with you to set up a payment plan for the anticipated charges. A $250 payment is requested before being seen by a Tulsa Bone & Joint provider for the first visit. Visits for new Spine patients are $350. Follow-up visits are $95.
Do I Have to Pay a Co-pay?
A co-pay for an office visit is determined by your insurance company and is your portion of the payment for the visit. Co-pays are due at the time of your appointment. We have signed an agreement with the insurance companies we participate with to collect a co-pay for any charges incurred during your visit.
What is my Deductible?
The deductible portion of your insurance coverage requires that you pay a certain amount yourself before your insurance will begin paying claims. Once you have paid the total amount of your deductible (whether to one or more providers), your insurance will begin paying on claims. Deductibles vary by insurance company, so you should consult your policy to determine your deductible amount.
What are the Ways that I Can Pay my Bill?
We accept almost all forms of payment, including cash, check or credit card. We accept VISA, MasterCard, Discover and American Express credit cards. You can either make a credit card payment online, over the phone by calling our business office at (918) 392-1400 Option 2, or simply writing your credit card information on the remittance portion of your billing statement. You can also pay online at our Online Bill Pay.
How Much Will the Clinic Visit and/or Surgery Cost?
The charges you incur will depend on the level of service completed by your provider, the type of procedure that will be done, and the diagnostic tests that are necessary. Please call our business office at (918) 392-1400, select 2 to get an approximate quote or estimate for the office visit or surgical procedure that will be done. It is important to note that this estimate will only be for Tulsa Bone & Joint’s services performed and will not include surgery center, hospital or other professional services such as anesthesia, pathology or radiology.
Do You Preauthorize Surgical Procedures?
In most cases, we will prior authorize or verify insurance coverage for the surgical procedures that our surgeons will be performing. However, we strongly recommend that you are familiar with your insurance plan and the extent of coverage that is available under your specific insurance plan. If you are not familiar with your insurance coverage, we suggest you discuss your policy with your employer or insurance company before you incur any charges.
Please click here to find out more about the billing process for surgery.
Who Do I Talk to about Questions on my Billing Statement?
Our insurance and business office specialists can assist you with any questions you have about your bill or account. They can be reached at (918) 392-1400, select 2.
How do I get a refill of my medication?
Please call 918-392-1400 for prescription medication requests. Prescription requests are taken between 8 am – 3 pm, Monday – Thursday and between 8 am – noon pm on Friday. Requests phoned in after the above designated times may not be addressed until the next clinic day.
Please leave the following information when requesting a refill:
- Your name and telephone number where you can be reached
- Pharmacy name and telephone number
- Your date of birth
- Name of medication requested
- Allergies to medications
- Your doctor’s name
Where is surgery performed?
The decision on where to have your surgery will be made by your surgeon based on type of procedure, your personal health history, and other factors. Many outpatient surgeries will be done at the accredited ambulatory surgery center on our campus, Union Pines Surgery Center. Inpatient surgeries are done primarily within the St. John Health System.